Default rules for direct bookings
Unless a product-specific written confirmation states otherwise, the following rules apply to bookings paid directly to Black Diamonds Travel / ÖZDEMİR VİP TAŞIMACILIK LİMİTED ŞİRKETİ:
- Free cancellation if you cancel at least 24 hours before the experience start time.
- Cancellations made less than 24 hours before start, and no-shows, are non-refundable.
- If we cancel an experience and cannot offer a reasonable alternative, you receive a full refund of the amount you paid directly to us for that booking.
How to cancel
Please cancel in writing by email to info@blackdiamondstravel.com or by WhatsApp/phone to +90 544 157 37 67, using the contact details on your confirmation. Include your name, experience, and date.
The cancellation time is when we receive your message, relative to the scheduled start time of the experience.
Product-specific terms
If a specific experience confirmation, Bókun checkout page, or written quote includes different cancellation terms, those terms apply to that booking and prevail over the defaults above for that booking only.
Third-party marketplace bookings
If you booked through a third-party marketplace or reseller, that marketplace’s cancellation and refund terms apply to amounts paid to them. Contact the marketplace for those bookings. This policy covers amounts paid directly to us.
Refund method and timing
Approved refunds are returned via the original payment method where possible. Processing time depends on banks and payment channels and is typically completed as soon as reasonably practicable after approval.
Changes by us
If we must change a material element of your experience and you do not accept a reasonable alternative, you may cancel for a full refund of amounts paid directly to us for that booking.
Governing law
This policy is governed by the laws of the Republic of Türkiye and forms part of our Terms & Conditions.